Privacy Policy

This Privacy Policy explains how Pálfy Medical Aesthetics collects, uses, stores and protects your personal information.

Pálfy Medical Aesthetics is operated by Hajnalka Pálfy in the UK. For data protection purposes, Pálfy Medical Aesthetics is responsible for the personal information collected through this website, booking system, consultation forms and treatment records.

Information We Collect

We may collect the following information:

- Name
- Email address
- Phone number
- Booking details
- Payment and deposit information
- Treatment enquiries
- Consultation information
- Medical history relevant to your treatment
- Allergies, medication, medical conditions and previous aesthetic treatments
- Before and after photographs for clinical records
- Messages or enquiries sent through the website, email, social media or booking system

Why We Collect Your Information

We collect and use your information to:

- Manage bookings and appointments
- Contact you about your appointment
- Carry out consultations and suitability assessments
- Provide safe and appropriate treatment
- Keep clinical treatment records
- Process deposits or payments
- Send appointment confirmations, reminders and aftercare information
- Respond to enquiries or complaints
- Meet legal, professional, insurance and safety obligations
- Improve our services and client experience

Medical and Health Information

Some information collected during consultation may be sensitive health information. This is collected only where necessary to assess suitability, provide safe treatment, keep clinical records and meet professional, legal or insurance requirements.

You must provide accurate and complete information before treatment. Failure to disclose relevant medical information may affect treatment safety and results.

How We Store Your Information

Your information may be stored securely through website, booking, payment and client record systems used by Pálfy Medical Aesthetics.

Reasonable steps are taken to protect your personal information from unauthorised access, loss, misuse or disclosure.

How Long We Keep Your Information

Clinical and treatment records may be kept for as long as reasonably required for professional, insurance, legal and record-keeping purposes.

General enquiries that do not lead to treatment may be kept for a shorter period unless further contact is required.

Who We Share Your Information With

Your information is not sold to third parties.

Your information may be shared only where necessary with:

- Booking and website service providers
- Payment processors
- Prescribers or medical professionals involved in your treatment, where required
- Insurance providers or legal advisers, if needed
- Regulatory, legal or official authorities where required by law
- Emergency medical services if there is a serious safety concern

Payments

Payments and deposits may be processed through secure third-party payment providers. Pálfy Medical Aesthetics does not store your full card details.

Marketing

You will only receive marketing messages if you have agreed to receive them or where legally permitted. You can unsubscribe or ask to stop receiving marketing at any time.

Photography

Before and after photographs may be taken for clinical records. Photographs will not be used for marketing, website or social media purposes without separate consent.

This website may use cookies or similar technologies to help the website function, improve user experience and understand website activity. You can manage cookie settings through your browser or any cookie banner shown on the website.

Your Rights

You may have the right to:

- Request access to your personal information
- Ask for incorrect information to be corrected
- Ask for your information to be deleted, where legally possible
- Object to certain uses of your information
- Withdraw consent where consent is used
- Request restriction of processing in certain circumstances

Some information may need to be kept for legal, insurance, clinical or safety reasons.

Contact

If you have any questions about this Privacy Policy or how your information is used, please contact Pálfy Medical Aesthetics.

Complaints

If you are concerned about how your personal information is handled, please contact Pálfy Medical Aesthetics first so the concern can be reviewed.

You also have the right to complain to the Information Commissioner’s Office, the UK data protection regulator.